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We are seeking an experienced and dynamic EHR Project Manager to join our team. In this role, you will oversee the planning, implementation, and tracking of Electronic Health Record (EHR) projects, ensuring timely and within-budget completion. You will collaborate with internal stakeholders, including clinical and IT teams, to determine project scope, goals, and deliverables. Your leadership will be crucial in developing and maintaining detailed project plans, schedules, and resource allocation to support EHR project activities.

• Project Oversight: Oversee the planning, implementation, and tracking of EHR projects.
• Stakeholder Coordination: Coordinate with internal stakeholders, including clinical and IT teams, to determine project scope, goals, and deliverables.
• Project Planning: Develop and maintain detailed project plans, schedules, and resource allocation to support EHR project activities.
• Timeline Management: Manage project timelines, milestones, and risks, and regularly report on the project's progress to stakeholders.
• Team Leadership: Lead and motivate project team members, providing guidance and support to ensure project objectives are met.
• Compliance and Best Practices: Ensure adherence to project management best practices and compliance with all regulatory requirements related to EHR systems.
• Collaboration: Foster a collaborative and communicative environment.

• Education: Bachelor’s degree in Healthcare Informatics, Health Administration, Business Administration, or a related field.
• Experience: Proven experience (5+ years) managing EHR implementation projects in a healthcare setting.
• Knowledge: Strong understanding of EHR systems and healthcare IT, including knowledge of interoperability standards and healthcare data management.
• Certification: Certification in Project Management (PMP) is highly desirable.
• Skills: Excellent organizational, analytical, and problem-solving skills.
• Communication: Effective communication and interpersonal skills to collaborate with diverse stakeholders.
• Leadership: Ability to lead and motivate cross-functional teams to achieve project goals.
• Regulatory Familiarity: Familiarity with healthcare regulatory requirements related to EHR systems, such as HIPAA, HITECH, and Meaningful Use.
• Technical Proficiency: Proficiency in project management software and tools for planning, tracking, and reporting.
• Commitment: A commitment to staying current with industry trends and developments.

• Project Management: Strong project management skills with a proven track record of delivering projects on time and within budget.
• Analytical Skills: Ability to analyze complex data and make informed decisions.
• Problem-Solving: Demonstrates strong problem-solving abilities to address challenges and obstacles effectively.
• Interpersonal Skills: Excellent interpersonal skills to build relationships and work collaboratively with diverse teams.
• Communication: Exceptional verbal and written communication skills.

 As a training manager, you will play a crucial role in the successful implementation and utilization of electronic health record (EHR) systems within our organization. You will be responsible for overseeing all aspects of training related to the software, ensuring that all employees are equipped with the knowledge and skills needed to effectively use the system. Your expertise in training and knowledge of Epic software will be vital in optimizing the use of this system to improve patient care and streamline processes.

• Develop and implement a comprehensive training program for all employees, including new hires, on how to effectively use the EHR system
• Collaborate with department heads and key stakeholders to identify specific training needs and develop customized training plans to meet those needs
• Create and maintain training materials, such as user guides, tutorials, and online courses, to support ongoing learning and development
• Conduct on-site or virtual training sessions for small groups or individuals, tailored to their specific roles within the organization
• Evaluate the effectiveness of training programs through surveys and feedback from trainees, making necessary adjustments for continuous improvement
• Stay up-to-date with new features and updates in the Epic software, and incorporate them into training programs as needed

• Bachelor's degree in a related field (e.g. education, healthcare administration) or equivalent experience
• Minimum of 3 years of experience working with Epic software and providing training on its use
• Strong understanding of adult learning principles and instructional design techniques
• Excellent communication and presentation skills, with the ability to effectively convey complex information in a clear and understandable manner
• Proven ability to collaborate with cross-functional teams and adapt training materials to meet diverse training needs
• Prior experience as a trainer or educator preferred, particularly within the healthcare industry

We are seeking an experienced and dynamic Epic Help Desk Manager to join our IT team. In this role, you will oversee the day-to-day operations of the Epic Help Desk, ensuring efficient and effective support for all users. You will be responsible for developing and implementing strategies to optimize the use of Epic systems and enhance the user experience. This is a key leadership position that requires strong management skills, technical expertise, and a deep understanding of healthcare operations.

• Oversee Daily Operations:
• Manage the day-to-day activities of the Epic Help Desk to ensure efficient support for all users.
• Prioritize and delegate support requests to ensure timely resolution and high levels of customer satisfaction.
• Strategy Development:
• Develop and implement strategies to optimize the use of Epic systems and enhance user experience.
• Monitor and analyze support metrics to identify trends and areas for improvement.
• Team Management:
• Manage and lead a team of support analysts, including hiring, training, and performance management.
• Foster a culture of continuous improvement and professional development.
• Complex Issue Resolution:
• Serve as the point of escalation for complex support issues, working closely with technical teams to find solutions.
• Knowledge Maintenance:
• Maintain up-to-date knowledge of Epic software updates and best practices to inform support strategies.
• Stay current with industry trends and advancements in healthcare technology and IT.

• Educational Background:
• Bachelor’s degree in Computer Science, Information Technology, or a related field. A Master’s degree is preferred.
• Professional Experience:
• 5+ years of experience in IT support, with at least 3 years managing a team in a healthcare setting.
• Proven experience overseeing the implementation and support of Epic systems.
• Certification:
• Epic certification in a relevant module (e.g., EpicCare, Resolute, Ambulatory, etc.) is mandatory.
• Skills and Abilities:
• Strong leadership and team management skills, including the ability to motivate and develop a diverse team of support analysts.
• Excellent analytical and problem-solving abilities, with a focus on continuous improvement.
• In-depth knowledge of IT service management principles and practices.
• Good understanding of healthcare operations and how Epic systems support clinical and administrative processes.
• Effective communication skills, with the ability to interact with stakeholders at all levels of the organization.
• Willingness to stay current with industry trends and advancements in healthcare technology and IT.

• Leadership:
• Demonstrated ability to lead, inspire, and manage a team of IT professionals.
• IT Support Expertise:
• Extensive experience in providing IT support, particularly within a healthcare environment.
• Epic Systems Proficiency:
• Comprehensive knowledge of Epic systems and their implementation.
• Problem-Solving:
• Strong analytical skills to identify issues, develop solutions, and drive continuous improvement.

As a Training Coordinator, you will be responsible for coordinating and executing all training related to the implementation of the electronic health record system. You will play a crucial role in ensuring that healthcare professionals are well-equipped and trained to use the new system efficiently.

• Collaborate with project managers and subject matter experts to develop a comprehensive training plan for implementation.
• Design and develop training materials such as presentations, handouts, online modules, and job aids.
• Conduct training sessions for various levels of staff, including physicians, nurses, technicians, and administrative personnel.
• Evaluate the effectiveness of training programs by collecting feedback and implementing improvements as necessary.
• Communicate updates and changes to the system to all staff members.
• Maintain training records and ensure that all employees have completed the required training.
• Coordinate with IT department to schedule and conduct mock go-lives for practice sessions.
• Provide ongoing support and assistance to users after the implementation.
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• Bachelor's degree in education, instructional design, or related field.
• Minimum of 3 years of experience in developing and delivering training programs.
• Experience with implementing electronic health record systems, preferably Epic.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple projects simultaneously.
• Strong analytical and problem-solving skills.
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• Certification in Epic Training or Instructional Design.
• Knowledge of adult learning principles and instructional design methodologies.
• Understanding of healthcare workflows and terminology.
• Familiarity with learning management systems.

We are seeking a highly motivated and experienced Epic Application Analyst to join our dynamic team. The successful candidate will be responsible for implementing, supporting, and maintaining the Epic electronic health record (EHR) system. This role requires strong technical skills, analytical thinking, and the ability to work collaboratively with various stakeholders.

• Collaborate with end-users and stakeholders to understand business needs and identify opportunities for system enhancements
• Develop, test, and implement new functionality within the Epic EHR system
• Troubleshoot and resolve issues related to the Epic system, including software updates and user questions
• Create and maintain technical documentation, user guides, and training materials
• Participate in system upgrades and ensure smooth transition to new versions of the Epic software
• Train end-users on new features and functionality within the Epic system
• Provide ongoing support and maintenance for existing Epic applications, including troubleshooting and resolving issues, performing routine updates, and monitoring system performance
• Conduct regular audits to ensure data accuracy and compliance with regulatory requirements
• Keep up-to-date with industry trends and best practices in Epic EHR system configuration and maintenance
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• Bachelor's degree in Computer Science, Information Systems, or a related field
• Minimum of 3 years' experience working as an Epic Application Analyst or similar role
• Extensive knowledge of the Epic EHR system, including modules such as Ambulatory, Inpatient, and Revenue Cycle
• Proven experience in system implementation, configuration, and support
• Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues
• Excellent communication and interpersonal skills with the ability to work collaboratively with cross-functional teams
• Knowledge of healthcare industry regulations and compliance standards
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• Epic certification in relevant modules
• Experience with Epic system upgrades and new version releases
• Knowledge of SQL, HL7, and other healthcare data exchange standards

As an Epic Principal Trainer, you will be responsible for creating and delivering training programs for end-users of the Epic software. You will work closely with the implementation team to identify training needs and develop training materials that meet those needs. You will also be responsible for delivering training to end-users, tracking their progress, and providing ongoing support.

• Collaborate with the implementation team to identify training needs
• Design and develop training materials for end-users of the Epic software
• Deliver engaging and interactive training sessions in person or virtually
• Monitor trainee progress and provide ongoing support and guidance
• Keep up-to-date with changes and updates to the Epic software
• Continuously improve training materials and methods based on feedback and evaluation
• Collaborate with other trainers and team members to ensure consistency in training materials and delivery

• Bachelor's degree in a relevant field or equivalent experience
• Minimum of 3 years of experience as a trainer, preferably in the healthcare industry
• Epic certification in one or more modules (if not already certified, must obtain within 6 months of hire)
• Excellent communication and presentation skills
• Strong understanding of adult learning principles and instructional design
• Proficiency in Microsoft Office and other training software/tools
• Ability to work independently with minimal supervision but also as part of a team
• Willingness to travel as needed
• Strong attention to detail and organizational skills

• Experience with Epic training methodology and materials development
• Knowledge of healthcare industry and clinical workflows
• Experience with virtual training delivery platforms such as Zoom or WebEx
• Familiarity with Learning Management Systems (LMS)

We are seeking a highly motivated and experienced Epic Credentialed Trainer to join our dynamic healthcare team. The ideal candidate will have a strong background in training and proficiency in the Epic electronic health record (EHR) system. As an Epic Credentialed Trainer, you will be responsible for training and educating end-users on the use of Epic software, ensuring a smooth transition to this new system.

• Conduct training sessions for various end-users including clinicians, physicians, nurses, and administrative staff
• Develop training materials such as presentations, job aides, and reference guides
• Customize training plans based on the needs of each department or individual end-user
• Evaluate and assess the effectiveness of training sessions and make improvements as needed
• Provide ongoing support to end-users, answering questions and troubleshooting issues related to Epic software
• Collaborate with project managers and other teams to ensure successful implementation of Epic system
• Stay up-to-date on all new features and updates in Epic software, incorporating them into training materials as necessary
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• Epic Credentialed Trainer certification, with proficiency in at least one Epic application
• Bachelor's degree in a related field preferred
• Minimum of 2 years experience as an Epic trainer or similar role in healthcare setting
• Strong presentation and communication skills
• Ability to adapt training techniques to different learning styles and audiences
• Experience developing training materials and conducting evaluations
• Excellent problem-solving skills and ability to troubleshoot technical issues

As an Epic Help Desk Analyst, you will provide first-line support and troubleshooting for all Epic software users, including healthcare providers, support staff, and administrative personnel. You will play a critical role in ensuring the smooth operation of our Epic systems by resolving user issues promptly and effectively.

• First-Line Support: Provide prompt and effective first-line support for all Epic software users, including healthcare providers, support staff, and administrative personnel.
• Issue Resolution: Monitor, track, and resolve user issues and inquiries through the help desk ticketing system, ensuring timely and accurate responses.
• Collaboration: Collaborate with the IT team and other support staff to escalate and resolve complex issues requiring advanced technical expertise.
• Documentation: Create and maintain comprehensive documentation of support processes, technical solutions, and user manuals to facilitate consistent and efficient support services.
• Training: Conduct user training sessions to promote effective use of Epic software and minimize support issues.
• Updates and Communication: Stay up to date with changes and updates to Epic software, and proactively inform users about new features and functionality.
• On-Call Support: Participate in on-call support rotation to provide after-hours assistance for urgent issues.
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• Experience: Proven experience (minimum 2 years) in providing technical support, preferably within a healthcare or Epic software environment.
• Technical Skills:
• Proficiency in troubleshooting and resolving software and hardware issues.
• Strong understanding of ITIL framework and help desk best practices.
• Communication: Excellent communication and interpersonal skills, with the ability to convey complex technical information in user-friendly language.
• Organizational Skills: Strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Professional Development: Commitment to continuous learning and professional development.
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• Customer Service: Strong customer service skills, with a focus on providing a positive user experience.

613 Logistics and Management LLC., is dedicated to supporting healthcare professionals in optimizing their use of Electronic Health Records (EHR) systems. We are seeking a passionate and experienced EHR Classroom Facilitator to join our team and play a key role in enhancing the proficiency of healthcare practitioners through engaging and interactive training sessions.

• Facilitate Training Sessions:
• Lead comprehensive training sessions for healthcare professionals on EHR systems.
• Ensure participants understand and can effectively utilize various EHR functionalities.
• Create Engaging Learning Materials:
• Develop and deliver interactive, engaging learning materials that cater to different learning styles.
• Utilize adult learning principles and instructional design methodologies to enhance material effectiveness.
• Technical Support & Troubleshooting:
• Provide technical support during training sessions to address any user challenges.
• Troubleshoot issues in real-time to ensure a smooth learning experience.
• Collaboration:
• Work closely with EHR system vendors and IT teams to stay updated on system features and best practices.
• Incorporate the latest updates and best practices into training materials.
• Monitor & Adjust Training Methods:
• Track trainee progress and adapt teaching methods to ensure comprehensive understanding of EHR functionalities.
• Provide feedback and additional resources to support continuous learning.
• Promote Continuous Learning:
• Foster a culture of growth and improvement within healthcare settings.
• Encourage and support ongoing professional development related to EHR systems.

• Proven experience with EHR systems in a healthcare setting, with a minimum of 2-3 years.
• Strong knowledge of adult learning principles and instructional design methodologies.
• Excellent presentation and communication skills for conveying technical information to diverse audiences.
• Proficiency in developing and delivering engaging, interactive training materials.
• Experience in providing technical support, troubleshooting, and user guidance for EHR systems.
• Ability to collaborate with vendors and IT teams to understand and implement system updates and best practices.
• Strong analytical and problem-solving skills to monitor user progress and adjust training methods as necessary.
• Passion for continuous learning and improvement within the healthcare industry.

• Adaptability:
• Ability to adjust teaching methods and materials based on trainee needs and feedback.
• Healthcare Industry Knowledge:
• In-depth understanding of healthcare operations, workflows, and challenges.
• Team Collaboration:
• Strong ability to work collaboratively with cross-functional teams, including IT, vendors, and healthcare professionals.

613 Logistics and Management LLC. is looking to add experienced Epic Go-Live Support Consultants to join our growing team. As an Epic Go-Live Support consultant, you’ll provide guidance to physicians, nurses, and other clinical and non-clinical users as our client’s new EMR system is activated. For our client’s users, you will be providing immediate at the elbow Epic system support as they take on patient care within their healthcare system, providing you the opportunity to build the end user’s confidence as they transition to Epic and assist them in positively impacting patient care. These projects are located throughout the United States.
 

Role Description –

• Review necessary Client-specific materials made available
• Participate in orientation training specific to the Client’s environment
• Assist front desk staff, clinicians, and physicians in the use of the Epic software
• Identify and document any issues with such software
• Provide high-priority responses to critical issues
• Document-level of clinical satisfaction and adoption as directed by the Client

Experience – Previous Epic ATE support strongly preferred
 

Travel – Must be willing to travel, including overnight, as the project schedule dictates. Projects are nationwide. Travel expenses will be reimbursed.